'We' may be screwed, but you don't have to be ...
Throughout society, in every nation, there are people in charge of important things in your life who are completely incompetent. Example after example has proven this to be true beyond even a shadow of a doubt.
These people have created markets designed to make themselves wealthy while disregarding the outcome if things go wrong. They pile up the cash and when disaster strikes they run and hide because their incompetence is exposed.
In our country we wrongly assume there are laws in place, regulations to follow, safeguards which protect us. Not even remotely true. Whatever laws exist are so lengthy and convoluted as to be (intentionally) uninforceable.
The people in charge of asking the relevant questions such as,"What will you do if things go wrong" and, "What is your commitment to make things right to your customers or investors" have been paid off with cash or favors. We are rapidly becoming another Russia, no offense to Russians, but read the paper.
My life experience has hardened my viewpoints. I learned the hard way, by being screwed by corporate entities again and again. Then I discovered that they are not in charge of me, I am in charge of me.
Complaining on an internet blog does absolutely no good. Calling Customer Service will elicit insults and the old run-around. Emailing Customer Service does the same, but at least you get a response in writing with an albeit fake name for a signature. But, it is still evidence of incompetence.
Give the email complaint a few tries. Save the responses to your computer. Then, contact the State Attorney General of your state as well as their state. (Hint: The US Attorney General is useless) If your problem is with a lending institution you should also contact the Comptroller of the Currency, a department within the US Treasury.
Spell out your problem, state it chronologically and specifically. Name names and give complete descriptions of all that has happened. Also, at the end, say what it is that will give you satisfaction, this is very important. A complaint without a solution is easy to ignore or to be answered with platitudes of no consequence or even more insults.
You will win. There is no opportunity for them to dodge if you follow this advice. And, what do you have to lose anyway?
Showing posts with label Customer Abuse. Show all posts
Showing posts with label Customer Abuse. Show all posts
Sunday, May 30, 2010
Thursday, May 27, 2010
Chase Conspires To Bilk Customers
Chase Conspires to Bilk Customers
It is evident and can be shown through public records and customer complaints that Chase Credit Card Services is and has been conspiring to cause their customers to lose points on their credit scores, create situations that cost customers excessive interest and charges, and has policies which prevent customer service representatives from correcting errors which Chase has fraudulently initiated.
These practices have been in place at least since Chase has acquired other banks and their clientele. Many customers of what is now Chase have flocked to consumer complaint organizations and flooded Chase’s Customer help lines. The major complaints are that Chase, without due cause, has terminated or decreased their credit lines. These are people with up to 25 years of excellent payment histories. Experian, Chase’s lap dog, is always quoted to be the initiator of the action when in fact it is Chase’s soul decision.
Chase’s Customer Help personnel are trained to be obtuse, argumentative, and elusive. Customers are asked to provide unnecessary documentation, to call another number, to write to another PO Box or simply told their complaint has been sent to some non-existent third party.
Another favorite is for Chase to assist you in making a late payment. If you mail a check they are likely to sit on it for weeks or even ‘lose’ it in order to cause you a late fee. If you have an automated payment set up and your payment date falls on a Sunday or Holiday your payment will be posted late. Call to complain and your are told, ‘Sorry, no exceptions.’ Chase, apparently, would rather have your $39 late fee now than your future business.
There are myriad variations on these themes and others, which are created daily. They are all geared to place you in a subservient position and to take your money regardless of your feelings about it. This is why I, and others, have decided to enter into a class action lawsuit. This is more about restoring dignity to those who have been lied to and abused by Chase than it is about money.
If you have been abused by Chase and would like to join this action simply reply with your email address.
To see hundreds more complaints click HERE.
To file a complaint with the Comptroller Of The Currency, click HERE. This is the only known way to get their attention.
It is evident and can be shown through public records and customer complaints that Chase Credit Card Services is and has been conspiring to cause their customers to lose points on their credit scores, create situations that cost customers excessive interest and charges, and has policies which prevent customer service representatives from correcting errors which Chase has fraudulently initiated.
These practices have been in place at least since Chase has acquired other banks and their clientele. Many customers of what is now Chase have flocked to consumer complaint organizations and flooded Chase’s Customer help lines. The major complaints are that Chase, without due cause, has terminated or decreased their credit lines. These are people with up to 25 years of excellent payment histories. Experian, Chase’s lap dog, is always quoted to be the initiator of the action when in fact it is Chase’s soul decision.
Chase’s Customer Help personnel are trained to be obtuse, argumentative, and elusive. Customers are asked to provide unnecessary documentation, to call another number, to write to another PO Box or simply told their complaint has been sent to some non-existent third party.
Another favorite is for Chase to assist you in making a late payment. If you mail a check they are likely to sit on it for weeks or even ‘lose’ it in order to cause you a late fee. If you have an automated payment set up and your payment date falls on a Sunday or Holiday your payment will be posted late. Call to complain and your are told, ‘Sorry, no exceptions.’ Chase, apparently, would rather have your $39 late fee now than your future business.
There are myriad variations on these themes and others, which are created daily. They are all geared to place you in a subservient position and to take your money regardless of your feelings about it. This is why I, and others, have decided to enter into a class action lawsuit. This is more about restoring dignity to those who have been lied to and abused by Chase than it is about money.
If you have been abused by Chase and would like to join this action simply reply with your email address.
To see hundreds more complaints click HERE.
To file a complaint with the Comptroller Of The Currency, click HERE. This is the only known way to get their attention.
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